DELIVERY RATES AND TIMES

Utility Studio offers FREE UK shipping.

Shipping costs outside of the UK will automatically be calculated at checkout and are based on weight and destination.

Please note UTILITY STUDIO are not responsible for import fees, taxes, VAT or any other custom fees should your package be processed by customs. 

When your order is shipped, we will e-mail you the tracking number of your package.

Please note all paper prints are made to order so that waste is lessoned and are shipped in two days but can take up to 21 days to deliver depending where in the world you are ordering to.

If you need your order by a particular date, please reach out prior to ordering to ensure we can meet your demand. Utility Studio is not responsible for late mail.

RETURNS AND EXCHANGE POLICY

All prints are made to order so that waste is lessened, so when you place a print order it is being printed just for you ♡ We hope that you are happy with your purchase from UTILITY STUDIO.

However, should you wish to return an item, we can offer a refund on any item as long as it is returned in a saleable condition within 14 days.

Please note that delivery costs are non-refundable and return shipping fees are the customers responsibility. Returned items which have been subject to free delivery and are being returned for a monetary refund will have our delivery cost deducted.

We recommend products are returned in their original packaging and via a traceable carrier and insured to the full amount of the product value. UTILITY STUDIO are not responsible for missing packages and we have the right to deny a refund or credit if the product returned does not meet our return policy requirements. On receipt of your return, UTILITY STUDIO will send you a confirmation by email and process the refund using the same method of payment as the purchase.

​If your print arrives damaged please report the problem within 72 hours of delivery and we will be sure to resolve it. After this point we cannot offer a refund or replacement.

In order to arrange a return, please contact us by emailing hello@theutility.studio.